Privacy Policy – Hope & IVF

Last Updated: 23 October 2026

At Hope & IVF, we respect your privacy and understand the sensitive nature of fertility-related concerns. We are committed to handling your personal information responsibly, maintaining confidentiality and providing a safe and supportive environment for individuals and couples seeking IVF guidance.

This Privacy Policy explains how Hope & IVF collects, uses, stores and protects your information when you visit our website, contact us through WhatsApp or phone, or use our counselling and guidance services.

1. About Hope & IVF

Hope & IVF is a counselling, information and patient-guidance service designed to help individuals and couples better understand the IVF journey, explore available options, compare fertility centres and navigate the process with greater clarity and confidence.

Hope & IVF is not a hospital, fertility clinic or medical treatment provider. We do not perform IVF procedures, diagnose medical conditions, prescribe medicines or provide medical treatment. Our role is to offer general information, counselling and guidance throughout the fertility journey and, where appropriate, help individuals explore suitable fertility centres.

All medical evaluations, diagnoses, prescriptions and treatment decisions must be made in consultation with qualified healthcare professionals.

2. Information We May Collect

Depending on how you interact with us, we may collect the following information:

  • Contact information: Your name, phone number, email address and preferred method of communication.

  • Enquiry information: The questions, concerns and information you voluntarily share when requesting guidance.

  • General fertility-related information: Relevant details you choose to share to help us understand your enquiry and guide you towards appropriate professional support.

  • Website usage information: Technical information such as browser type, device information, pages visited and basic website analytics, where applicable.

Please share only the information necessary for your enquiry. We encourage you not to send medical reports, identification documents or other highly sensitive information unless it is genuinely necessary and an appropriate secure method has been agreed upon.

3. How We Use Your Information

We may use your information to:

  • Respond to your enquiries and requests for counselling or guidance.

  • Explain the general IVF process, available options and questions to discuss with a fertility specialist.

  • Help you explore or compare fertility centres based on your preferences and requirements.

  • Coordinate follow-up communication that you have requested or consented to receive.

  • Improve our website, services and communication.

  • Meet applicable legal, regulatory and security requirements.

We do not sell your personal information to third parties.

4. Confidentiality and Sharing of Information

We understand that fertility-related information is personal and sensitive. We take reasonable steps to protect the confidentiality of the information you share with us.

We may share relevant information with a fertility centre or healthcare professional only where appropriate for your requested guidance or referral and subject to applicable law and the necessary permissions or consent.

Information may also be processed by service providers supporting our website, communications, hosting, analytics or business operations, where applicable. Such processing should be limited to legitimate purposes and handled with appropriate safeguards.

We may disclose information where required by applicable law or a lawful order.

Although we take reasonable precautions, no website, electronic communication channel or internet-based service can be guaranteed to be completely secure.

5. WhatsApp, Phone and Other Communication Channels

If you contact Hope & IVF through WhatsApp, telephone, email or another third-party communication service, your communications may also be subject to that service provider's privacy policy and security practices.

Please exercise care when sharing sensitive medical information through messaging platforms. You may request an alternative communication method where available.

We may contact you to respond to your enquiry or provide a follow-up you have requested. You may ask us to stop non-essential communications at any time.

6. Cookies and Website Analytics

Our website may use cookies or similar technologies to support essential website functions, understand website traffic and improve user experience, depending on the tools installed.

You may be able to manage cookies through your browser settings. Where required, we will seek appropriate consent for non-essential cookies or tracking technologies.

If advertising or analytics tools are used, their collection and processing of information will be subject to applicable privacy requirements and the relevant service providers' policies.

7. Data Retention and Protection

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to provide requested services, resolve disputes and meet applicable legal obligations.

We take reasonable technical and organisational measures to protect information against unauthorised access, loss, misuse, alteration or disclosure.

No method of electronic storage or transmission is completely secure. While we strive to safeguard your information, we cannot promise absolute security.

8. Your Privacy Rights

Subject to applicable law, you may request access to, correction of or deletion of personal information we hold about you. You may also withdraw consent for certain processing or ask us to stop non-essential communications.

Some information may need to be retained where legally required or necessary to address legitimate obligations.

To make a privacy-related request, please contact us using the details provided at the end of this policy.

9. Children's Privacy

Our services are intended for individuals seeking fertility-related information and guidance. We do not knowingly collect personal information from children without the appropriate authorisation or consent required by applicable law.

If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take suitable action.

10. Medical Disclaimer and IVF Outcomes

Hope & IVF provides counselling, information and patient guidance only. We do not provide medical treatment.

We do not diagnose infertility, prescribe medicines, perform IVF procedures or replace the advice of a qualified fertility specialist.

Any information provided through our website, telephone conversations, WhatsApp or counselling interactions is intended for general educational and guidance purposes. It should not be treated as a medical diagnosis, prescription or substitute for professional medical advice.

IVF outcomes vary from person to person and depend on multiple medical and individual factors. Treatment may not result in pregnancy or live birth, and more than one treatment cycle may be required.

Hope & IVF does not guarantee pregnancy, successful IVF treatment, implantation, a live birth or any particular treatment outcome. We cannot guarantee the performance, decisions or results of any fertility centre or healthcare professional.

All treatment-related decisions, assessments and medical advice should be obtained directly from a qualified fertility specialist. Patients should discuss potential benefits, risks, costs, alternatives and realistic expectations with their treating clinician.

11. Third-Party Websites and Fertility Centres

Our website or communications may contain links to third-party websites or information about fertility centres and healthcare providers.

These third parties operate independently and maintain their own policies, services and practices. Hope & IVF does not control their websites or healthcare decisions and cannot guarantee their services, claims, treatment quality or outcomes.

You should independently verify a centre's registration, qualifications, services, costs and other relevant information before making a treatment decision.

Where applicable, we will disclose relevant commercial or referral relationships so that you can make an informed and independent choice.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website features or applicable legal requirements.

Any revised policy will be published on this page with an updated revision date. We encourage you to review it periodically.

13. Contact Us

If you have questions about this Privacy Policy, how your information is handled, or wish to exercise your privacy rights, please contact Hope & IVF through the contact details published on our website.

Hope & IVF
Website: https://hopeandivf.in

We are committed to treating your information with care, respecting your privacy and supporting you with clear, compassionate and honest guidance throughout your fertility journey.

Hope & IVF provides counselling and guidance, not medical treatment. IVF success and other treatment outcomes are not guaranteed.